F.A.Q.

Frequently Asked Questions

Here we’ve tried our best to provide answers to all your questions.

Will my private information be safe when I put in an order with you?

Currently, we are one of more than 200 Canadian marijuana dispensaries that do not operate under the federally-approved medical marijuana system. Therefore, to qualify under the current federal system, one requires a doctor’s approval and Health Canada’s permission prior to buying from any of the less than thirty licensed producers. That said, governments across the country have allowed dispensaries such as us to exist in order to ensure that Canadians have a safe, fair way to access their medicine, never selling to minors and with no gang affiliations. Throughout Canada, weed shipments via mail has been happening since the 1990s and though no one has ever been charged with receiving pot by mail, there is a risk on both ends as these transactions are not yet federally approved.

How do I place an online marijuana order through your site?

Find the products you are interested in, add them to your cart, and then check out, just like you would on any other site. An email and password will be required for all orders, assisting us in setting up an account for you. As you go through the final stages of the ordering process, you will be provided an order number and then, your order will be promptly shipped to you following collection of your e-transfer. It’s as easy as that!

Do you ship outside of Canada?

No, unfortunately we only ship products between Canadian borders and do not ship outside the country.

When will my order be shipped?

The day that we process your Interac e-transfer will always be the day that we ship your order. Depending on the hour that your e-transfer is received, such as if it is outside of regular business hours, your order may ship the next day.

Can I add to, edit, and/or cancel my order after it has been made?

Add or edit your order with ease. If you want to edit your order, you will need to enter a new order and we will then cancel your original order. Please email us and advise us with the order number you would like cancelled.

What methods of payment do you accept?

Payment is made exclusive via Interac e-transfer. If you use online banking with a Canadian financial institution or are with a credit union, sending a transfer is very easy and only takes a few minutes. If you have further questions about e-transfers, please visit https://www.interac.ca/en/interac-e-transfer-consumer.html

What are the shipping fees for an order?

“Free Shipping” is offered with Canada Post expedited 3-5 business days, which is included with all orders. “$15 XpressPost” is offered with 2 business day delivery, available to most parts of Canada. Any orders over $1,000 come with free next day delivery, as provided by Canada Post.

What happens after I send my e-transfer?

It may take up to 40 minutes for us to receive an email notifying us of the payment. Any time you send an e-transfer, it will remain pending with Interac until it is collected. At busier times, it may take longer for us to receive and process payment.

What will happen to my order if I do not submit payment?

When you put in an order, it will remain on hold until we receive your e-transfer. If payment is not forwarded within two days of putting in your order, your order will be promptly cancelled.

What is the difference between sativa and indica?

Sativa and indica are the two major types of cannabis plants, sometimes mixed together to create hybrid strains. Any marijuana strain comes equipped with its own unique benefits and effects. Sativas provide energetic, uplifting highs while indicas are associated with deeper, more relaxing highs.

Due to the range of medicinal benefits and effects that are provided in different strains of sativas and indicas, hybrids can be modified as specified to treat different illnesses and conditions.

Indicas tend to have sweet or sour odours, and is typically smoked in the late evening or right before bed due to how sleepy and tired one becomes when engaging with an indica product. Benefits of indicas include treatment of chronic pain; muscle relaxation; relief from spasms; reducing the likelihood of seizures; relieving headaches and migraines; and relieving anxiety and/or stress.

Sativas have a more grassy type odour and is best suited for daytime smoking to its energy, uplifting qualities. Many artists take advantage of the creative energy oftentimes associated with sativa. Benefits of sativas include feelings of well-being and ease; uplifting thoughts; stimulating and energetic vibes; increased focus and creativity; and staving off depression.

What do I do when my shatter turns to wax?

Sativas have a more grassy type odour and is best suited for daytime smoking to its energy, uplifting qualities. Many artists take advantage of the creative energy oftentimes associated with sativa. Benefits of sativas include feelings of well-being and ease; uplifting thoughts; stimulating and energetic vibes; increased focus and creativity; and staving off depression.

Are the images we see on the site of products real?

Yes, all product images are taken by us. No images are Photoshopped or enhanced in any way.

What do I do if I do not receive my delivery?

If you have not received your package up to two days after your expected arrival date, please email us and we will file a trace with Canada Post. When this happens, Canada Post will conduct an investigation which can take up to five business days to complete. If they can locate the package, they will ship it and you should receive it a few days later. If Canada Post deems the package “unrecoverable”, we will send you a replacement package at no additional cost to you. Please note that we do not offer postage refunds if your order arrives late due to any postal issues.

Why is my package being sent with “Signature Required”?

Any order that is valued at $500 or more will be sent with a signature required. If you do not want this option, that’s not a problem. Please leave us a note with your order, telling us “No signature required, please.”, and we will do our best to accommodate.

Canada Post says “successfully delivered” but I still haven’t received my order. What do I do?

Any order that is valued at $500 or more will be sent with a signature required. If you do not want this option, that’s not a problem. Please leave us a note with your order, telling us “No signature required, please.”, and we will do our best to accommodate.

Canada Post says “successfully delivered” but I still haven’t received my order. What do I do?

Any order that is valued at $500 or more will be sent with a signature required. If you do not want this option, that’s not a problem. Please leave us a note with your order, telling us “No signature required, please.”, and we will do our best to accommodate.

What do I do if my package is sent to the wrong address?

If your package has been sent to the wrong address, it is likely due to a human error at Canada Post. These do happen on occasion as the postal employee has to manually enter each postal code in the system. If they are off by a digit or a letter, it can cause a routing error and subsequent delay of 1-2 days.